OS/2 Direct Retail Companies -- Rankings
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APS TechnologiesIBM DirectIndelible BlueJ3 Computer TechnologiesKiyo Design
Promptness& Reliability (a)4.333.504.634.584.53
Customer Service (b)4.483.334.424.424.48
Average Price (c)$70.78$76.46$73.00$73.67$73.08
Print CatalogYesYesYesOn RequestNo
Intl ShippingYesYes (d)YesYesYes
Hours8am - 8pm Central (e)8am - 8pm Eastern (e)8:30am - 8pm Eastern (e)9am - 6pm Pacific (e)11am - 5pm Eastern (f)
Postal Address6131 Deramus
P.O. Box 4987
Kansas City, MO 64120-0087
USA
Fulfillment Headquarters
P.O. Box 525
Dearborn, MI 48121
USA
P.O. Box 61177
Raleigh, NC 27661-1177
USA
8851 Central Ave. # G-316
Montclair, CA 91763
USA
11 Annapolis St.
Annapolis, MD 21401
USA
Phone(800) 233-6525
(816) 920-4109
(800) 426-2255
ext. SE036
(800) 776-8284
(919) 878-9700
(800) 787-0930
(909) 985-6786
(410) 280-1942
FAX(816) 483-3077(800) 455-2426(919) 878-7479(909) 981-5423(410) 280-2793
e-mailsales@apstech.com or
intlsales@apstech.com
ibm_direct@vnet.ibm.comsales@indelible-blue.comsales@os2store.comhamasaki@capaccess.org

a. Promptness & Reliability was voted on by readers of OS/2 e-Zine!. Companies were ranked from 1 to 5 with 1 being the worst score and 5 the best. The average score of all votes received for each company is the number reflected above.

b. Customer Service was voted on by readers of OS/2 e-Zine!. Companies were ranked from 1 to 5 with 1 being the worst score and 5 the best. The average score of all votes received for each company is the number reflected above.

c. The "price" ranking displayed in the table above was determined by obtaining prices from each company for 6 arbitrarily chosen products (Object Desktop, MicroLearn Game Pack II, Galactic Civilizations 2, PartitionMagic for OS/2, BackAgain/2 Professional v4.0 and GammaTech Utilities) and averaging them. Prices were determined by web site, phone call or catalog as of July 31st, 1996. The average prices above are meant to be used as a relative guide only and are subject to change without notice. All prices are in US Dollars.

d. IBM Direct in the US can only ship products within the US. IBM Direct in other countries may not carry OS/2 software from ISVs other than IBM and Lotus.

e. Weekend hours may vary. Call for verification.

f. Weekend hours may vary. Open Tuesday to Sunday; Closed Mondays. Call for verification.

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